Refund policy
Returns & Refunds
We want you to love your SCULPTii purchase.
We offer a 30-day return period, which means you have 30 days from receiving your order to request a return.
Change of mind returns
For hygiene and safety reasons, SCULPTii beauty and skincare products can only be returned for change of mind if they are unopened, unused and in their original sealed packaging.
To request a return, email us at toni@sculptii.com with your order number and reason for return.
Please do not send products back without contacting us first.
Approved returns should be sent to:
SCULPTii
37 Barrack Street
Perth WA 6000
Australia
Unless the product is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.
Damaged, faulty or incorrect items
Please inspect your order when it arrives. If your product is damaged, faulty or you have received the wrong item, contact us as soon as possible at toni@sculptii.com with your order number and, where possible, photos of the issue.
We'll review the issue and work with you to make it right.
Nothing in this policy limits your rights under the Australian Consumer Law.
Non-returnable items
For hygiene and safety reasons, we cannot accept change-of-mind returns on products that have been opened, used or removed from their sealed packaging.
This includes opened or used face tapes, silicone patches and microneedle patches.
This does not affect your rights if a product is faulty, damaged, incorrectly described or otherwise covered by Australian Consumer Law.
Refunds
Once we receive and inspect an approved return, we'll let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.
Original shipping charges are not refundable for change-of-mind returns.
Contact us
For any questions about returns or refunds, please contact: